Covid-19 Update

We are here to Help.


We are closely monitoring the COVID-19 and taking the necessary steps to help protect the safety and well-being of our employees and customers.


We are doing all we can to enable as many people as possible to work from home as part of social

distancing and the Stay-at-Home Advisory issued and have reduced in-office staffing. For employees

who continue to work in our office, we have taken the following actions to keep employees and

customers safe.

  • Social distancing guidelines: 6 feet of space between individuals
  • Wash hands often with soap and water for at least 20 seconds, after going to the restroom, before eating, after blowing your nose, coughing, sneezing, Don’t touch your mouth, eyes and nose, Wipe keyboard, mouse, telephone and any surface that you will be touching before you start working.
  • Stay home if you are sick


Our staff remain available to provide you any account support you need.


How to make a payment


Our online customer portal allows you to make your payments 24/7. You can access this on our website under the Payment tab. If you need help establishing or accessing online banking services, please call (877) 369-1087 Option 1.


If you would like to make a payment over the phone with the assistance of an Account Representative, you can do so by calling (877) 369-1087 Option 1 during the following payment center hours:

Monday through Friday 8:00 a.m – 9:00 p.m. ET

Saturdays 9:00 a.m. – 5:00 p.m. ET


You can also make a payment over the phone through our automated phone system by calling (508)

263-0310. This service is available 24 hours a day/7 days a week.


If you have a general question on your account and prefer to email us, you can do so at

payments@acyclefinance.com.


Additional assistance


If you are having trouble making the payment on your loan due to the impact of Covid-19, please call

one of our Account Representatives at (877) 369-1087 Option 1 to discuss your circumstance. We can attempt to develop an action plan to assist you with your loan that fits your current financial situation.


Be on alert for fraud:

  • Take special note of emails containing links. Clicking a link in a phishing email may direct you to a fraudulent site. Be sure to examine the message and sender before opening any included links or other content.
  • Watch for misspelled words. Phishing emails often contain bad grammar and misspelled words, occasionally misspelling the name of the company they are attempting to imitate.
  • Be cautious of anyone attempting to prey on your emotions by using threatening messages.
  • Emails that contain urgent-sounding messages like “COVID-19 New case confirmed near you: make you believe you need to act quickly. This is a common tactic of phishers and could indicate an attempt to gain access to your account information.
  • Don’t provide confidential information unless you initiate the conversation. American Cycle Finance will never ask you to provide confidential information such as Social Security number, password, etc. Remember that cyber criminals can try to reach you via text message too.
  • Be aware that a secure or encrypted website doesn’t mean it’s legitimate. If you visit a website where the URL begins with https:// you may see a message in your browser or web page indicating that the website is secure or encrypted, but it doesn’t mean that the site is trustworthy or legitimate. It just means that the date is being encrypted in transit.


Keeping you informed:

  • These are extraordinary circumstances and we appreciate your patience and understanding as we take measures to keep our customers and employees safe. We will keep you informed and will also post updates to our website, www.americancyclefinance.com.


Helpful Resources:

As the situation evolves, these sites can be a resource for you to obtain the latest information:

  • Centers for Disease Control and Prevention (CDC) www.cdc.gov
  • Mass.gov
  • The World Health Organization (WHO) www.who.int